Some of your Questions:

General

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES THEREUNDER, AS AMENDED FROM TIME TO TIME. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES. For the purpose of these terms of use, whenever the context so requires: "Affiliate(s)" shall with respect to ConnectMa include any person directly or indirectly controlling, controlled by or under the direct or indirect common control with ConnectMa including its subsidiaries and associate companies. "ConnectMa", "We", "Us" or "Our" shall mean ConnectMa (Gambia), having its registered office at Fajara, Kairaba Avenue, KMC, The Gambia and its successors and assigns. "CAF" shall mean the Customer Application Form filled by the customer of Telecom/Internet Services as required under applicable law. "MSISDN" means the Mobile Subscriber Integrated Services Digital Network Number. "Product(s)" includes ConnectMa's applications and services. "Service(s)" shall mean all services that ConnectMa provides to its subscribers through the Site including but not limited to broadband services, digital television services, over the top boxes, stream TV 4K boxes, content streaming, entertainment and gaming services and value-added services and all other services that may be launched and provided through the Site. "Site" shall mean www.connectma.gm. "You" or "Your" shall mean any person accessing this website www.connectma.gm (Site), its contents or using the services offered through the Site and shall include a subscriber of Services or purchaser of Product of ConnectMa, through the Site. This document contains the rules and regulations, terms of your access and use of the Site. By accessing, browsing and/or using the Site, you confirm that you have read, understood, and agreed to conform to and be bound by the terms and conditions contained herein. ConnectMa may amend or update the terms contained herein by publishing such updated/amended terms of this Site, from time to time. By continuing to access and use the Site, you shall be deemed to accept and conform to the updated and amended terms. You further agree that the terms and conditions contained in this document shall apply in conjunction with the Privacy Policy at https://www.connectma.gm/legal/privacy-policy, Customer Application Form (CAF) for ConnectMa's services, End User Agreement of ConnectMa's stream TV Box, or any other terms agreed, document executed/signed by you, as may apply. If you do not agree to any of the terms, please do not access the Site or avail any Product through the Site. Terms of Use: • Registration on the ConnectMa website is mandatory. • You are responsible for maintaining the confidentiality of your password and user ID, and you shall be fully responsible for all activities that occur by the use of such password or user ID. • You agree not to use any other party's under ID and Password for any purpose whatsoever regardless of any authorization from such party. • You agree to use ConnectMa's services for lawful purposes only. • You agree to provide authentic and true information. • ConnectMa reserves the right to confirm and validate the information and other details provided by you at any point in time. If upon confirmation such User details are found not to be true (wholly or partly), ConnectMa has the right in its sole discretion to reject the registration and debar you from using its services without prior intimation whatsoever. • You agree to provide true, accurate, and complete information about yourself and your beneficiaries as prompted by the registration form on the Website. • You agree to maintain and promptly update the Registration Data to keep it true, accurate, current.

Registration

• Registration on the website is mandatory to avail any product or services through the Site. The registration process may involve setting up of a profile, user name, password, and other information.
• Browsing and accessing certain information on the site, as well as posting complaints, feedback, or suggestions, can be done without registration.
• Password is an authentication tool and it is recommended to periodically change it. It should be kept confidential, and the user shall be solely responsible for maintaining its confidentiality. Any unauthorized use of the password or account should be immediately notified to ConnectMa .
• ConnectMa has no responsibility and liability with regard to the privacy, safety, and security of any information (including Personal Information) that the user may share voluntarily with third parties for availing their products or services through the Site or any compromise of the confidentiality of the account/password or any authorized access to it.
• The accuracy, truthfulness, and currency of all information submitted while accessing or using the Site should be warranted by the user. Providing any untrue or incorrect information may result in suspension or termination of access to the Site.
• Personal Information may be asked for in a few areas of the Site, and by providing it, the user grants consent to ConnectMa , its affiliates or permitted third parties to contact them, if necessary, on the MSISDN provided by them. This allows ConnectMa to inform the user of the latest services and features that most likely meet their needs and to customize the Site to make their experience safer and easier.
• Your Content, which may include feedback or experiences in respect of Products and Services or browsing the Site, may be posted by the user. By submitting/posting Your Content, the user grants ConnectMa a perpetual, royalty-free, and irrevocable license to copy, modify, distribute or create a derivative work from that material in any form or communicate to the public the same for the purposes of Company's business and the right to sub-license those rights to others or our affiliates.
• The user warrants that their content is true and correct and shall not belong to third party or fictitious names. ConnectMa does not routinely monitor the postings to the Site but reserves the right to do so. Any inappropriate use of the Site or its services will be responded to by ConnectMa in any way that it deems appropriate. ConnectMa shall have the right but not the obligation to monitor the posting/material to determine compliance with these terms and conditions and applicable laws. ConnectMa reserves the right to edit or remove the material at its discretion without any notice.

Prohibited activities:

• Use the Site in compliance with all applicable laws including the Information Technology Act, 2000 and the Rules made thereunder.
• Do not host, display, upload, modify, publish, transmit, update or share any information via the Site that belongs to another person and to which the user does not have any right, or that is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner.
• Do not harm minors in any way or infringe any patent, trademark, copyright or other proprietary rights.
• Do not violate any law or deceive or mislead the addressee about the origin of messages or communicate any information which is grossly offensive or menacing in nature.
• Do not impersonate another person, or share software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.
• Do not threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or insult any other nation.
• ConnectMa reserves the right to disable non-compliant information posted on the Site.
• Do not cause, nor knowingly allow others to cause, any nuisance, annoyance, or inconvenience to ConnectMa or any of its customers or users of the Site.
• Do not use the Site in a way that would cause the whole or part of the Site to be interrupted, damaged, or impaired in any way.
• Probing/testing/violating the security of the Site is prohibited, including accessing data not intended for you, attempting to breach security or authentication measures, interfering with service to any user, host or network, or sending unsolicited electronic mail.
• Do not mirror any material contained on the Site on any other server without the prior written consent of ConnectMa .
• Use the services provided by ConnectMa , its affiliates, consultants and contracted companies, for lawful purposes only.

Technical Requirement:

• Computer must support relevant technology including encryption to use certain services or access certain information on the Site.
• Users are advised to obtain, install, and maintain suitable equipment and software to access the Site.
• Users are solely responsible for the security of their computer, password, and data.
• ConnectMa is not responsible for the backup or restoration of users' data/material.

Permissible use of contents:

• The content on the site is provided by ConnectMa, its affiliates, independent content providers, and third parties, and cannot be reproduced or transmitted without the prior written permission of ConnectMa .

No Warranty:

• ConnectMa does not make any representation or warranty regarding the accuracy, completeness, correctness, or error-free nature of the information on the site, and disclaims all responsibility for any misinformation, inconvenience, loss, or financial or other damage caused to you due to the use of the site.
• The technical specifications and settings of your computer and its display may affect the accuracy of the display of colors.

Links to other Sites:

• The site may be linked to other websites, applications, or services on the World Wide Web that are not under the control of or maintained by ConnectMa. ConnectMa makes no representations or warranties concerning any products, services, content, or information found on any linked websites, and shall not assume or accept any responsibility or liability for the contents made available by independent content providers or third parties on the site or any other linked website. You agree to access and/or avail such contents in accordance with the policies of such independent content providers or third parties at your own risk, responsibility, and liability.

Trademarks

The trademark ‘ConnectMa, ConnectMa FIBERNET, ConnectMa DIGITAL and ConnectMa 5G’, its logo, trademark ‘ConnectMa’, its logo, and other Services Marks and logos owned by and / or licensed to SkyNet Inc and / or its affiliates.

There will be certain trademarks of third parties whose products are made available on the Site, these marks are used for representation purposes only and ConnectMa does not claim any rights over these trademarks.

Intellectual Property Claims:

ConnectMa, its affiliates or its content suppliers respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us with your concerns and we will try and answer your concerns.

By accessing or using the Site, you confirm to acknowledge and abide by all intellectual and industrial property rights, including copyrights or trademarks belonging to ConnectMa or to any third-party content licensor to ConnectMa that is made available through the Site.

Disclaimers

You agree that the Site is a platform provided purely on a “best endeavor” basis and subject to acceptance of these Terms. ConnectMa shall not be responsible or liable for any loss, injury or any other liability (financial or otherwise) to any user arising due to access or use of the Site.

The service is accessed via the World Wide Web which is independent of the Site and ConnectMa. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. ConnectMa has no responsibility for any information or service obtained by you on the World Wide Web.

The Site is a secure website and ConnectMa will take all reasonable steps to maintain the Site as a secure website. However even secure websites are susceptible to infiltration and/or corruption. There are a number of transactional facilities on the Site, wherein you can pay your bills, or get certain services activated by paying the requisite amount online. Except for the payment facilities available through the Site, the provision of services is governed by the relevant service contract or CAF. ConnectMa shall not in any way be responsible for any damage or loss caused to you as a result of financial transaction on the Site. ConnectMa would also not be responsible or liable in any manner if your credit card / net banking is misused / used fraudulently while being used on the Site. ConnectMa would not be responsible or liable in any manner for any error or defects that may exist or for any costs, loss of profits or consequential losses that may arise from your use of or inability to use, or access or a failure, suspension or withdrawal of all or part of the facilities available through the Site at any time. ConnectMa accepts no liability or responsibility for loss of data or breach of confidentiality or other consequences howsoever occurring. In case there has to be a reversal of money paid online, it would be entirely dependent on the payment gateway's terms and conditions and ConnectMa would not be responsible or liable in any manner for quick reversal or for expediting the process.

Suspension or Modifications of Terms and Conditions:

You accept and agree that ConnectMa may suspend or vary the whole or any part of the Site for any reason, at any time at its sole discretion without prior notice. ConnectMa hereby reserves the right to make subsequent changes to the Site or its content and services may be modified, varied, supplemented, or withdrawn if so required in view of business exigencies and/or applicable laws. Such variations etc. will be deemed effective and in force immediately upon posting of the varied terms on the Site. You are therefore advised to check this Site regularly for any update(s) or amendment(s) made to these Terms and Conditions, and in the event, the modified or amended terms and conditions are not acceptable to you, you should discontinue accessing the Site. Your continued usage of the Site in any manner will constitute your acceptance of the latest revised terms and conditions. These terms and conditions, along with separate written or electronic contract if any between you and ConnectMa, constitutes the complete agreement between you and ConnectMa. The failure to exercise or enforce any provision shall not be deemed as waiver of that provision. If any provisions of these terms and conditions are held to be void or unlawful, it shall not affect the validity of the balance provisions. ConnectMa may assign its rights and obligations herein any time without notice to you. Your rights and obligations are not assignable without our consent.

Termination

In case of non-compliance of the terms contained herein, Privacy Policy, or any other governing agreement(s) for access or usage of the Products or services, ConnectMa reserves the right to immediately terminate your access or usage to the Products and/or remove any non-compliant information posted by you.

No waiver for breaches

If ConnectMa does not act in relation to a breach of the Terms contained herein by you, that should not be construed as a waiver of any of our rights to act in relation to that breach or any later breach by you.

Redressal of grievance

If you have any complaints or concerns with regard to content or to report any abuse of applicable laws, breach of Terms herein, or any content of the Site is in violation of your rights or the services through the Site is in violation of Rule-3 of the Information Technology (Intermediary Guidelines) Rules, 2011, then you may immediately contact the Grievance Officer in the following manner:

Sending a request in writing or through e-mail signed with an electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting you prejudicially;

Providing your contact information, including e-mail, address, and telephone number where you can be contacted if required;

Giving a declaration-cum-undertaking along with necessary documents establishing you

   (i) As the rightful owner of the content to be disabled/ affecting you prejudicially,

   (ii) As an affected person, stating that the information submitted is true, complete and accurate, and no material fact has been hidden, and also stating that ConnectMa, its affiliates, Directors, employees, including Grievance Officer shall not be liable for any loss or damage or claim for relying on such requests;

You may forward your request/complaints to Grievance Officer

Name: Lamin Darboe

Contact: E-mail: consumerprivacy@connectma.gm

Governing Law and Jurisdiction

• The content on the site is provided by ConnectMa, its affiliates, independent content providers, and third parties, and cannot be reproduced or transmitted without the prior written permission of ConnectMa .